Return Policy

UNITED STATES RETURN SHIPPING PROCESS

2020 SHIPPING AND RETURNS

We know that right now even the smallest things can brighten your day - which is why we want to let you know that your packages will continue to ship out as scheduled. Additionally, we’re extending our return policy to 45 days after purchase for orders placed after May 20th (excluding final sale). For returns sent back to our facility, please allow a few extra days for processing beyond our normal timelines. If you have any further questions about our current return policy or your order, please email customerservice@amazingbridal.us .

To return your order, please include the original invoice as well as the products  in their complete original packaging. Qualifying orders include a pre-paid USPS return label so you can easily return your purchase back to our facilities. We are notresponsible for lost return packages and recommend you insure and track your package. You’re also welcome to use the shipping method of your choice instead of our return label.

Please address all returns to:

WeArt Fashion Jewelry Returns
342 Lincoln St.  #410
Marlboro, MA 01752

 

REFUNDS

You will receive an email notification from us once your return has been processed completely. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. Also, we’re unable to refund any original shipping charges, if applicable.

EXCHANGES

At this time, we can only process exchanges for the same item.

FINAL SALE ITEMS

Items purchased on sale and marked as FINAL SALE cannot be returned.

GIFT WITH PURCHASE

Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to deduct the retail value of the gift.

NON-QUALIFYING ORDERS

Made to order Bridal

As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. In the unlikely circumstance your dress does not fit you, you must contact customerservice@amazingbridal.us within 7 days of receiving your order.  

We highly recommend you try your dress on as soon as you receive it. If for any reason there is a manufacturing fault, postage will be covered by AmazingBridal , however if you have lost or gained weight, postage and alteration costs will be on charged to the customer. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to AmazingBridal must be returned in the original packaging.

 

Alterations

If you have any concerns upon receiving your gown, please contact Customer Service (customerservice@amazingbridal.us) within 7 days of receiving your gown and our team will access your unique situation. Unfortunately, if your measurements change from what you confirm with Customer Service at lock in date, you will be liable for any alteration fees incurred. If you decide to go to a third party seamstress for any alterations to your gown, you will be liable for these costs. AmazingBridal are more than happy to offer advice if you choose to consult a third-party seamstress.

In the unlikely event of a manufacturing fault, please contact Customer Service. Upon assessment from our team, if a manufacturing fault is found, all costs will be paid by AmazingBridal including shipping.  If you decide not to send your dress back to AmazingBridal for any reason, AmazingBridal will no longer be liable.